Customer Service

Free Shipping Shipping is free on this site. All bathrobes ordered before 4PM Pacific Time will ship that day. After you place an order your bathrobes will arrive in 2-3 business days, add 5 extra days for personalized bathrobes. We use USPS priority shipping. If you have any questions regarding the status of your order and when it will arrive please e-mail us at info@plushrobes.com or call us at 1-866-543-1540. 

 


Return Policy Our return policy is super easy and exchanges are free. If you are unhappy with the product you ordered you have 30 days to return it or exchange it if you would like. Simply mail your product back to us and the returned merchandise will be credited to your credit card. Please do not mail us merchandise with damage you were responsible for. Personalized bathrobes cannot be exchanged. Please mail to the below address. 

PlushRobes.com Returns
121 Industrial Park Road, Suite 105
Henderson Nevada 89015


Privacy Policy Customer information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer. 

Private Customer information (credit cards, S.S. Numbers, financials, etc.) will not be kept on file for more than 60 days. (If a company requires more than 60 days, they must receive special approval from Trust Guard.) 

Customer will not receive any continual email solicitation from the company, unless the customer consents to the solicitation at checkout, or through a double opt-in process. And, if the customer does consent to receive email from the company, the company agrees to have a simple unsubscribe option available, along with unsubscribe instructions in every email. 

 


Our postal address is: 
9550 Cuyamaca Street Suite 103
Santee, Ca 92071
619-272-1496

We can be reached via e-mail at info@plushrobes.com or you can reach us by telephone at 866-543-1540 

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. 

We collect information volunteered by the consumer, such as survey information and/or site registrations. 

The information we collect is used to improve the content of our Website. 

With respect to cookies: We do not set any cookies. If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address, calling us at the above telephone number. 

If you supply us with your postal address on-line you will only receive the information for which you provided us your address. 

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. 

Please provide us with your name and phone number. We will be sure your name is removed from the list we share with other organizations. With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies. Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them, financial information (e.g., credit card account information) that we maintain about them, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them, communications that the consumer/visitor has directed to our site(e.g., e-mails, customer inquiries), contact information (e.g., name, address, phone number) that we maintain about them , a description of information that we maintain about them. 

Consumers can access this information by e-mail us at the above address, write to us at the above address, writing to us at the above address. 

Upon request we offer visitors the ability to have inaccuracies corrected in contact information, financial information, transaction information, communications that the consumer/visitor has directed to the site. 

Consumers can have this information corrected by sending us e-mail at the above address, calling us at the above telephone number, writing to us at the above address. 

With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

 

 

Secure Payment Information:
This site uses (SSL) digital certificate technology to connect securely and directly to the payment gateway. This software is considered the best technology available today for secure commerce transactions on the web. All of your information including credit card and personal information is encrypted. This means no one else can read it.